The 38wim respects every user's privacy and handles personal data with full transparency, in compliance with the General Data Protection Law. Here you'll find everything about how your information is collected, used, and protected.
This Privacy Policy describes how the platform 38wim, operated at 38wim.best, collects, stores, uses, and protects the personal data of its users. By creating an account or using any service of 38wim, you confirm that you have read and understood this Policy. If you have any questions about any part of it, please contact our team before proceeding.
The 38wim is the controller of personal data collected through the 38wim.best platform. The Data Protection Officer (DPO) at 38wim can be reached directly by email at privacidade@38wim.best to exercise any right provided under the LGPD or to clarify questions about how your information is processed.
The 38wim collects personal data at different points during your interaction with the platform. Collection is limited to what is strictly necessary for each stated purpose — the data minimization principle set out in the LGPD.
| Category | Data collected | Collection moment |
|---|---|---|
| Identification | Full name, CPF, date of birth, email, mobile phone number | Platform registration |
| Address | Street, number, complement, neighborhood, city, state, ZIP code | Registration or KYC verification |
| Documents | Official photo ID (RG, CNH, or passport) and proof of address | Identity verification (KYC) |
| Financial | Deposit and withdrawal data, Pix key, transaction history | Financial account operations |
| Browsing | IP address, device type, browser, operating system, pages visited, session duration | Platform access (automatic) |
| Behavior | Games played, bets placed, amounts, access frequency, gaming preferences | Use of platform services |
| Communication | History of support interactions, open tickets, message content | Support contact |
38wim does not collect data in sensitive categories such as racial or ethnic origin, political opinion, religious belief, or genetic or biometric data used to identify a natural person, except where required by a specific legal obligation.
The data collected by 38wim are used exclusively for the purposes listed below. No information is used for purposes other than those stated without a new express consent from the data subject.
All personal data processing carried out by 38wim is grounded in at least one of the legal bases set out in the LGPD (art. 7 and art. 11):
Important note: withdrawing consent for marketing communications does not affect data processing carried out on other legal grounds — such as service delivery or compliance with legal obligations. You will continue using the platform normally after unsubscribing from promotional emails or SMS.
The 38wim does not sell personal data. Sharing with third parties occurs only in the situations described below, all with a legitimate justification and, where applicable, with contractual safeguards protecting the shared data:
All third parties with access to personal data of users of 38wim are contractually bound to process such data solely for the authorized purposes and to maintain security standards equivalent to those applied by the platform.
The 38wim retains personal data for as long as necessary to fulfill the purposes for which it was collected, or for the period required by applicable law, whichever is longer.
Once legal retention periods have been met, data is securely deleted or anonymized in a way that prevents re-identification of the individual. Early deletion requests are assessed on a case-by-case basis, taking into account any legal obligations that may require certain information to be temporarily retained.
When early deletion is not possible due to a legal obligation, the 38wim will notify the user regarding the legal basis justifying the retention and the expected timeline for permanent deletion of the data.
The 38wim implements technical and organizational measures to protect users' personal data against unauthorized access, alteration, disclosure, or improper destruction. The key measures in place include:
No system is completely immune to threats. In the event of a security incident that may affect your data, 38wim commits to notifying you by email as soon as possible and informing you of the measures taken to contain the impact.
The 38wim uses cookies and similar technologies to ensure the platform functions correctly, analyze service performance, and personalize the user experience. The types of cookies used are:
You can manage cookie settings through the preferences panel on the platform or through your browser settings. Disabling non-essential cookies does not affect access to the core features of the 38wim.
No third-party ad tracking: 38wim does not use behavioral advertising cookies from external platforms to serve ads based on your browsing history on other sites. Usage data collected is used solely to improve 38wim's own services.
The LGPD grants you, as the owner of your personal data, a set of rights that 38wim is committed to respecting and facilitating their exercise. All requests are reviewed by the DPO within 15 business days.
Request a complete copy of all personal data 38wim holds about you, including categories, purposes, and with whom it has been shared.
Request the update or correction of incomplete, inaccurate, or outdated data — name, address, contact details, or any other profile information.
Request the deletion of your personal data when processing is no longer necessary or when consent is withdrawn, subject to legally mandated retention periods.
Receive your data in a structured, machine-readable format for transfer to another controller — in accordance with ANPD regulations.
Withdraw consent for marketing communications at any time, without affecting your use of 38wim's core services.
Object to processing carried out on the basis of legitimate interest when it disproportionately harms your fundamental rights and freedoms.
To exercise any of these rights, send your request to privacidade@38wim.best with the subject line "LGPD Rights — [your right]" and include the details needed to verify your identity. The DPO will respond within 15 business days.
The services of 38wim are intended exclusively for individuals aged 18 and over. The platform does not intentionally collect personal data from minors.
The registration process includes date-of-birth verification, and 38wim may request proof-of-age documents at any time. If it is identified that a minor has created an account on the platform, the data will be immediately deleted, the account will be closed, and any existing balance will be frozen.
If you believe a minor has created an account on 38wim, notify support immediately via the platform chat or by email at contato@38wim.best. We will act immediately to investigate and, if confirmed, close the account.
Some of the service providers used by 38wim — such as cloud infrastructure providers and some game providers — may be located outside Brazil. When this occurs, 38wim ensures that international data transfers only take place when:
Personal data is never transferred to third parties abroad for commercial or behavioral advertising purposes. International transfers are limited to the technical operation of services contracted by the user.
The 38wim may update this Privacy Policy as needed to reflect changes in services, applicable legislation, or data processing practices. Any material change will be communicated by email and through a prominent notice on the platform at least 7 days before it takes effect.
The date of the last update is always shown at the top of this document. We recommend reviewing this Policy periodically. Continued use of the platform after any changes take effect will be treated as acceptance of the new terms.
Previous versions of this Policy may be requested from the DPO by email privacidade@38wim.best.
For any questions, requests, or complaints related to the processing of your personal data by the 38wim, use the channels below:
To exercise your LGPD rights or submit access, correction, or deletion requests: privacidade@38wim.best
For general questions about your account and platform usage: chat available 24 hours or contato@38wim.best
ANPD Channel: if you believe your rights under the LGPD have not been adequately addressed by 38wim after contacting the DPO, you may file a complaint with the Autoridade Nacional de Proteção de Dados (ANPD) at gov.br/anpd. 38wim respects and cooperates with the ANPD's regulatory activities.
Six concrete commitments 38wim makes to every registered user
All communication between your phone or computer and 38wim's servers uses 256-bit SSL encryption. Your financial data — Pix key, transaction history, card details — is stored with additional encryption at rest. No information travels in plain text.
38wim does not sell, rent, or monetize users' personal data with third parties for advertising or external marketing purposes. The information you provide stays within the 38wim ecosystem and the operational partners strictly necessary to deliver our services.
Access, correction, deletion, portability, and withdrawal of consent — all rights provided under the LGPD are available to every 38wim user, without excessive red tape. Simply send an email to the DPO and your request will be processed within 15 business days.
38wim collects only the data strictly necessary for each stated purpose. We do not ask for information beyond what is needed at registration, and we do not store data that does not serve a specific, legitimate function within the platform.
If a security incident affects your data, 38wim will notify you by email as soon as possible, describing what happened, which data was affected, and what steps were taken to protect your account. Transparency even in difficult situations.
38wim doesn't treat LGPD compliance as a box-ticking exercise — it maintains a dedicated DPO, regularly reviews its processes, trains staff on data protection, and cooperates with the ANPD. Compliance as a culture, not a checklist.
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